Role Details

We embarked on a digital transformation journey in 2019 with the goal of enhancing member experience, both in our houses and outside. We have now created a proprietary digital platform, and through that introduced a number of digital solutions to improve our member experience including ‘House Pay’, our proprietary digital payment service, ‘House Guest’, our global guest check in service, ‘Connect’ our in-app member to member connectivity platform as well as other functionalities which allow members to conveniently book, pay, consume content and manage their membership digitally. Since launch these digital products have significantly increased our members digital engagement which enables us to support our physical expansion, our new membership types, and acquisitions. In the last 24 months, our digital platform has provided members with a phenomenal experience, that is unique. The future is looking even more exciting.

The Role...

As a Lead Product Manager - Dotcom, you will help drive products forward to deliver an ambitious roadmap and lead a cross functional team, either onshore or offshore. To do all of this, we want great product minds who are eager to be a major part of helping to build great products that engage members, increase public conversion and help the company reach its business goals.

Requirements / Qualifications...

1. Form a realistic balance between product-driven and timelines driven outcomes; underpinned by the digital transformation roadmap and wider business milestones
2. Expertise in building a data-driven approach and discipline to product strategy, prioritization, and development
3. Low ego and excellent collaboration skills
4. Hands on experience using agile in an established company

Main Duties…

1. Provide the right level of information to the right audience (Engineering, UX, Business)
2. Enable the smooth delivery path of the roadmap
3. Be customer obsessed
4. Work with business and operations to seek feedback on new ideas and areas that require addressing.
5. You’re confident operating across different projects and dealing with ambiguity
6. Able to work collaboratively with stakeholders in the business

Benefits…

1. Discounts at Soho House globally, as well as Soho Home and Cowshed
2. Soho Friends Membership
3. Enhanced Pension Scheme
4. Private Health and Dental Care
5. Cycle to Work Scheme/Season Ticket Loan